Terms of Service
Last updated: June 29, 2026
1. The service
Sera Agency Ops ("the Service") is software for managing destination wedding room blocks: block inventory, rooming lists, guest booking pages, couple dashboards, payment tracking, and related tooling. The Service is operated by Sera Weddings, LLC, a limited liability company organized under the laws of the State of Wyoming, United States ("we", "us"). By creating an account or using the Service you agree to these terms on behalf of yourself and the agency you represent.
2. Accounts
You must provide accurate information when creating an account and keep your credentials secure. You are responsible for all activity under your agency workspace, including team members you invite and links you share with couples and guests. Couple dashboard links and website editor links are bearer links: anyone holding the link can act on that wedding's data, so treat them like passwords.
3. Fees and trials
Paid plans are billed monthly or annually in advance at the prices published on our pricing page or otherwise agreed in writing. Trials convert to paid plans only with your explicit action; we do not collect a payment method for trials. Fees are non-refundable except where required by law. We may change prices with at least 30 days' notice, effective at your next billing cycle.
4. Payments between you and your clients
The Service does not hold, transmit, or process funds. Guest payments flow through your own Stripe account under your agreement with Stripe, or through arrangements you make directly with resorts and guests. We display payment status and send reminders based on data in your workspace. You are solely responsible for the accuracy of amounts, the handling of refunds and disputes, and compliance with the card network rules that apply to your business.
5. Your data
You own the data you and your clients enter into the Service. We claim no rights to it beyond what is needed to operate the Service. Agency workspaces are isolated from one another at the database layer; we will never disclose one agency's data to another, and that includes any agency affiliated with our owners. We may use aggregated, de-identified usage data to improve the Service. On termination you may export your data, and we will delete it within 90 days of a written request. Where you upload personal data about your couples and their guests, you act as the data controller and we act as your processor; that relationship is governed by our Data Processing Addendum, which is incorporated into these terms by reference.
6. Acceptable use
You agree not to misuse the Service: no unlawful content, no infringing material on couple websites, no attempts to access other tenants' data, no resale of the Service without a written agreement, and no use that interferes with the operation of the platform. We may suspend accounts that violate these rules, with notice where practicable.
7. Intellectual property
We own the Service, its software, design, and branding. You receive a limited, non-exclusive, non-transferable right to use it for your agency's business while your subscription is active. Feedback you send us may be used to improve the Service without obligation to you.
8. Disclaimers
The Service is provided "as is" and "as available." We do not warrant uninterrupted operation, error-free results, or fitness for a particular purpose. The Service surfaces deadlines, payment statuses, and inventory based on data you enter; you remain responsible for verifying contractual obligations with resorts and clients. Nothing in the Service is legal, financial, or tax advice.
9. Limitation of liability
To the maximum extent permitted by law, our total liability arising out of or relating to the Service is limited to the amounts you paid us in the 12 months preceding the claim. We are not liable for indirect, incidental, special, consequential, or punitive damages, or for lost profits, lost data, or business interruption.
10. Termination
You may cancel at any time, effective at the end of the current billing period. We may terminate for material breach with 14 days' written notice and an opportunity to cure, or immediately for violations of section 6. Sections 5 and 7 through 12 survive termination.
11. Changes
We may update these terms. Material changes will be announced by email or in-app at least 14 days before they take effect. Continued use after the effective date constitutes acceptance.
12. Governing law and contact
These terms are governed by the laws of the State of Wyoming, United States, excluding its conflict-of-law rules. Disputes will be resolved in the state and federal courts located in Wyoming, and you consent to that jurisdiction and venue. These terms are provided in English; if we make them available in another language, the English version controls in case of conflict. Questions: hello@seraweddings.com.